Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Reach Out for Support Today!
Your inquiries matter to us. Connect with our dedicated team to receive the assistance you need and deserve.
We are here to listen and help you navigate your journey. Don’t hesitate to reach out!
Contact Us for Support and Inquiries
1
To initiate your support request, please fill out the contact form with your details. This will help us understand your needs better and ensure a prompt response from our team.
2
Once your form is submitted, you will receive a confirmation email acknowledging your inquiry. This email will provide you with a reference number for tracking your request.
3
Our support team will review your inquiry and respond within 24-48 hours. We aim to address all concerns efficiently and effectively to provide the best support possible.
4
If additional information is needed, our team may reach out to you via email or phone. Please ensure your contact details are accurate for seamless communication.
5
After your issue is resolved, we encourage you to provide feedback on your experience. Your input helps us improve our services and support for all veterans.